Help Center

How can we help?

Answers to the questions we get asked most.

Getting Started
How do I import my trades?

Export a CSV of your trade history from your broker or prop firm platform, then use the CSV import tool inside LiquixTrades to bring them in. You can also add trades manually one at a time if you prefer.

Do you connect directly to my broker?

Not yet — right now trades come in via CSV import or manual entry. There's no live automatic sync with broker accounts at this time.

Is there a limit on the free plan?

Yes — the free plan includes up to 50 logged trades. Pro removes that limit along with unlocking full analytics and AI insights.

Billing & Plans
Does my Pro plan auto-renew?

No. LiquixTrades does not auto-charge you. Your Pro plan runs for the period you paid for (monthly or annual), and you'll get a reminder email before it expires. Renewing is a manual one-time payment, same as your first purchase — never an automatic charge.

What happens when my Pro plan expires?

Your account reverts to the Free plan. Your data isn't deleted — you'll just be limited to the free tier's 50-trade cap until you renew.

Can I pay in USD instead of INR?

Yes — LiquixTrades supports both INR and USD pricing. You can toggle currency on the upgrade page, and it will remember your choice.

What's your refund policy?

See our Terms of Service for the full refund policy. For any billing issue, email us directly and we'll sort it out.

Data & Privacy
Is my trading data private?

Yes. Your trades and account data are only ever visible to you — enforced at the database level, not just in the app's interface. See our Security page for details.

Can I export my data?

Yes, your trade history can be exported at any time — your data belongs to you, not to LiquixTrades.

Still stuck? Email us and we'll help you out directly.